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FAQS

FAQs

Q: Where do you get your products from?
A: We work with both New Zealand distributors and a global network of reputable suppliers to source the product. While slight packaging variances may occur due to the international sourcing, we guarantee all our products are 100% genuine from the original manufacturer.

Q: What are branded imports?
A: Branded imports are where the New Zealand retailer has purchased the product from an overseas distributor rather than the New Zealand distributor. Products may be made to different specifications for overseas markets. Often the products can be purchased at a cheaper price from an overseas distributor, the saving can then be passed on to the customer. The goods must still meet all New Zealand laws and standards for safety, they cannot be counterfeit, and retailers are still bound by the Consumer Guarantees Act and Fair Trading Act.

Q: How long will it take to get my order?
A: Our dispatch and delivery times will vary depending on your location and the day you place your order. Please visit our Delivery and Returns page for more information.

Q: Do you send samples?
A: Unfortunately we are unable to send out samples as a pre-purchase tester due to the high volume of products we stock. However, testers are sometimes included as a bonus with orders if we have them available.

Q: Can you advise me on what products will best suit my skin?
A: At Beauty Bible we are all about selling top brands at affordable prices. We do not specialise in skincare or makeup consultations. If you have certain skincare requirements or require advise on colour selection, we suggest seeking the advice of an expert in these areas. Once you know which products are right for you, come back to us for great prices on those products.

Q: What if I am unhappy with the product?
A: At Beauty Bible we aim to provide customers with products they know and love. It is our expectation that you will have already tried and experienced the product before. If you have ordered the wrong product, then you can follow our Returns Process for a refund, please see our Delivery and Returns page. Items must be unopened and unused. If the product is faulty or damaged upon receipt, please email info@beautybible.co.nz so we can organise the return and refund of the product.

 

Contact us

09 445 0061

support@beautybible.co.nz

33 Victoria Rd, Devonport, Auckland,  0624
 

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